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ShipStation Reviews 2020

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First and foremost, it is essential to know that ShipStation stands for web-based shipping software. The platform helps e-commerce stores import their orders and manage their inventory. Also, it integrates with popular ecommerce platforms like Shopify, WooCommerce, 3dcart Volusion just to mention a few.

Shipstation is the world’s leading technology-based parcel shipping platform and its goal is to help e-commerce merchants reach their customers around the world.

Marketplace integrations you are likely to find include Amazon, eBay, Jet.com, Walmart, Etsy, among others. In addition, ShipStation also integrates with email marketing providers, sales channels and multiple messaging mediums.

Shipstation overview

When you navigate on the Shipstation platform via Shipstation app, there is an icon tray with five icons at the top right of the page. These include such tools as the rate calculator, update all orders, my profile, and support. This makes it easier to process manual orders through the dashboard.

Why use ShipStation in its Delivery tasks?

As the company that edited ShipStation, ShipStation takes care of the data and software storage for you. It will no longer be necessary to update, or manage dedicated support needs.

The software as a service or SaaS type means you don’t have to worry about it, as the ShipStation editor supports them upstream. You just have to go to the web, and your software will be available, through the SaaS model.

Useful day after day, you can take advantage of features like Contract Management, Support (phone, email, ticket, Chat) and Knowledge Base (tutorials, demos) through ShipStation.

Import, manage and ship your orders with ShipStation, the # 1 choice for online sellers.

Who uses ShipStation?

ShipStation is web-based shipping software designed for multi-channel merchants. Anyone who sells on multiple platforms, such as eBay, Amazon, WooCommerce, and other platforms, and ships goods can save time and money with ShipStation.

The main features of ShipStation

Discover all main features of  ShipStation software!

  • Custom displays

This feature is convenient for tailoring the user interface to your liking. This option allows you to choose what you want to see and set it via the Show option. You also have the option to choose from different sizes of interfaces and menus to set your default page.

  • Automatisms

ShipStation’s automation feature allows you to customize order fulfillment processes to save time and lower shipping costs. It uses automation rules which are actions that you want to apply to a set of orders.

Each rule begins by navigating through settings and then navigating your account automation rules.

  • Management of several carriers

Imagine, you spend hours organizing, rechecking payments, printing labels, and preparing an order. Then you travel miles to the post office for international mailing.

When activity grow up, it’s normal that order volume increases. This change makes alls the above process more difficult.

ShipStation offers integrations with multiple operators to save you from logistical nightmares. It helps you manage order processing, print labels and track your packages.

You log in to your preferred operator account and make all business shipments directly from the app. Additionally, ShipStation supports domestic and international shipments.

To print USPS postage online, you must create a USPS postage account with Stamps.com. ShipStation includes the Stamps.com account in your monthly subscription so you don’t have to pay any additional fees. And the best part, ShipStation negotiated lower rates with USPS.

  • Order management

ShipStation allows you to import order data from over 40 sales channels. To each order, preferences of shipping are pre-configured in ShipStation. This is based on specifications, personalized packing slips and branded labels.

From selected channels, you can import orders and after that, add a carrier in order to create shipping labels.

ShipStation then automatically updates each electronic store with shipment status and tracking information. The one-click returns management feature automatically prints a return label for each package.

  • Integrations

Apart from carriers, ShipStation also integrates with a large number of marketplaces, shopping carts, and e-commerce platforms (Shopify, BigCommerce, WooCommerce, 3dcart, Weebly, Amazon, Etsy, eBay, PayPal, Quickbooks). If your platform doesn’t integrate, use the custom store integration feature to import orders.

  • Report

ShipStation’s reporting tools offer analytical functionality such as data export, default reports, barcode scans, keyboard shortcuts, charts and graphs. Report fields that you are likely to find here include:

  • Details of the order
  • Delivery fees
  • Inventory reports
  • Sales trends
  • Product strengths
  • Postage history.
  • What is Shipstation Zenventory?

This is an inventory dedicated to companies that manage a large volume of stock.

The features available with Zenventory:

Retrieves new orders from ShipStation with the status Awaiting Shipment to Zenventory if they are not already present (optional)

Adds a label of your choice to ShipStation orders which are fully selected in Zenventory (Optional)

The advantages with ShipStation

  • Stock management ensured by ShipStation
  • Automated udpating
  • Several features available: Contract management, Support via phone, email, ticket or Chat
  • Integration with over 150 of the most popular markets, shopping carts and carriers for ease of choice and to promote your sales channels
  • Discounts of up to 40% off USPS rates and 29% discounts on FedEx rates
  • Personalization of pages, automation or management of returns
  • 30 days for free trial

Shipstation cons

As in all other software services, ShipStation has its share of drawbacks. We found that the software was unable to tell if a customer was the same person if they were shopping using different sales channels.

Additionally, ShipStation only supports shippers in the United States, Australia, Canada, and the United Kingdom at the time of writing.

Carriers available in other countries

Canada

Canada Post,

Canpar Express,

Purolator,

Fulfillment by Amazon (FBA),

DHL Express, SEKO, etc.

Australia

Australia Post,

CouriersPlease,

DHL Express,

Fastway or Aramex,

Fulfillment by Amazon (FBA)

There are also other well-known carriers!

United Kingdom

Fulfillment by Amazon (FBA),

DHL Express,

DPD Local,

Hermes,

SEKO,

Royal Mail, etc.

Resources and guides at your fingertips

  • Shipstation help guide

You can have overview of guide before to use ShipStation features and processes.

  1. Integration help guide

This section contains store, carrier, and other integration reference with the how-to guides.

  • Shipstation mobile help guide

If you thing you need to know about ShipStation mobile app.

  • Troubleshooting guide

All about troubleshoot common issues, error messages, and related questions in order to facilitate your navigation on the platform.

  • Community (forum)

Frequent question asked questions

What about customer support?

ShipStation offers email and community forum support. It also provides live chat support based on the price you choose. Besides that, other ways to support include videos, webinars, and the product reviews forum.

Price by ShipStation

ShipStation offers 6 different pricing plans as a monthly subscription. All plans allow you to connect an unlimited number of stores across all shipping channels. It also allows you to create branded labels and packing slips.

6 pricing plans include Starter, Bronze, Silver, Gold, Platinum and Enterprise plans. ShipStation is offering a $ 30 free trial, if you would like to try the service before committing.

Here’s the breakdown of what each plan offers.

  • Start-up plan

The Starter Plan system costs $ 9 per month and offers 50 shipments. It allows shipments to all sales channels and only serves 1 users. The plan offers branded labels and packing slips. Additionally, it provides email and community forum support.

  • Bronze plan

Second, the Bronze Plan costs 25 per month for 500 shipments through all sales channels. It serves as a user and provides brand labels and packing slips. Just like the Starter Plan, the Bronze package offers email and forum support.

  • Silver Plan

Third, the Silver Plan costs $ 45 per month for 1500 shipments through all sales channels. It serves 2 users and comes with personalized packing slips as well as branded labels. For help, the Silver plan offers live chat as well as messaging and community forum.

  • Gold package

The fourth pricing plan is the Gold Pack which costs $ 65 per month for 3000 shipments. It serves 3 users and offers personalized packing slips as well as branded labels. This plan also includes support for live chat, email, and community forums.

  • Platinum Package

The Platinum Package system costs $ 95 per month for 6000 shipments through all sales channels. It caters to 5 users and provides custom packing slips and brand labels. It also provides live chat, email and community forum support.

  • Business plan

Finally, the Business Plan costs $ 145 for an unlimited number of shipments each month, through various sales channels. This plan is aimed at 10 users, making it an ideal option for large companies with a large order volume. There is access to email, support customer and chat.

Much like the other plans, the Enterprise package offers custom packaging and branded labels.

Who should consider using ShipStation?

ShipStation is proving to be the ideal shipping solution for an online business that only ships a few orders per month to well-established brands that handle thousands of packages.

It has an easy to use administration panel, it is very useful for comparing shipping costs and you can also integrate it with many ecommerce platforms.

Summary

Now that you understand what ShipStation is just as good as the good and the bad. It’s time to find the balance,

ShipStation is duplicating customer accounts due to the lack of identifying criteria in its profile. Despite this, it works great when it comes to automating a business’s shipping needs. This saves you two valuable assets: time and money.

With that in mind, I would say that online stores could take advantage of ShipStation to speed up processing. At the end of the day, online shoppers are looking for a shopping experience not just the product. So efficient shipping account.

Customer reviews

Thanks to its ease of use and its interesting feature, our company use ShipStation to take charge of orders and shipping. Before using ShipStation, we have subscribed to other shipping software. The difference betwen the two other shipping system and ShipStation is that there is no intuitive and ease for use as Shipstation. With this filffulment software, we can handle easily and quickly all transactions. Ronald C.

Fot our company, ShipStation is the most reliable software solution to execute all shipping and article orders. Besides, the label printing solution and the shopping carts are very easy to use. And again, Shipstation can take charge of huge volumes of orders and allows us to print first off all labels. This process can as well increase the shipping duration. ShipStation platform is equipped with its good filtering sections that can improve more and more label printin. It helps save time for shipping team. This software integrates with  lot of different platforms and it allows for more diversity. Apart from that, the site add-up more platforms to integrat with. Bryan C.

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