In this post, we discuss in details of shippingeasy reviews.
If you haven’t ever heard of the name « ShippingEasy » yet, let us introduce it to you. SHippingeasy is software that makes your treatment order easier to manage by automating the process as much as possible.
This software provides this package service as a web application. Based in Austin, Texas, ShippingEasy truly excels when it comes to rationalizing shipping experience.
Complete with email marketing, customer and inventory management features, along with our award-winning phone, chat, and email support—tens of thousands of online merchants use our award-winning software to ship fast, cheap, and to grow their businesses.
ShippingEasy software is seen as the easiest fulfillment platform on e-commerce. Its powerful integrations with fame online merchant let retailers to handle order, use automatized expedition, track shipments, and receive notification about shipment. The most popular marketplaces integrated with ShippingEasy are Amazon, Walmart, eBay, Magento Etsy, Shopify, etc.
The plateform provides native integrations with all major electronic commerce plateforms. Thanks to these integrations, ShippingEasy can launch its automated shipping system and offer you huge discount on shipping costs. For example, if you go for the USPS option, you could get discount up to 46%.
Even better, you can even make all of your orders from each of your sales channels, all from a single dashboard.
How to use ShippingEasy ?
You will be glad to hear this, ShippingEasy really lives up to its fame. The platform is easy to use. In fact, the entire process for making an order takes few minutes.
It’s easy to navigate through the interface, and because it’s automatized, it doesn’t take a long time to operate. Before you know it, you will be making full use of ShippingEasy.
No apparent bugs affect the system, and all menus and features are clearly established.
First of all, you start by introducing your orders into ShippingEasy from whatever e-commerce option you are using. For example, if you use Shopify Store, you simply enter your Shopify URL, which should automatically redirect you to your Shopify admin panel.
Then , you will need to install the ShippingEasy app from the Shopify app store. Once the plugin is downloaded, select “Sync” in ShippingEasy and your Shopify orders should be transferred without you having to do anything else.
When you can see your orders in your ShippingEasy account, click on the ones you want to want to make, then select “Create shipments”. Now click on the “Shipments” tab. This is the point where you can set your shipping parameters, namely:
- Your chosen carrier
- Your price
- The type of packaging you want to choose
- Shipping weight.
You can choose to purchase and print your shipping labels. Also, you can ignore this for now and head straight to your payment. If you decide to take a look at their print page, you will have the option to print the following documents:
- Selection lists
- Shipping labels
- Packing slips.
Once you have printed all necessary documents, you are then ready to ship your customers’ orders.
Set up some shipping rules to help you at automating the process. Once you’ve done that, just click the “Buy & Print” button on the “Orders” page. This will automatically purchase and print your shipping labels and / or packing slips for you.
Handy Hack: You can also use EasyShipping to filter and create custom views for your orders. This makes finding specific sales orders much easier for you and your team. Not only that, ShippingEasy makes it easy to sort, combine, divide, and re-combine customer orders. Gone are the days when these kinds of customer service questions were a headache.
What is Automatized ShippingEasy?
We covered the automation features of ShippingEasy, so other than automatic shipping label printing, what does ShippingEasy have to offer?
In short, all of the following:
ShippingEasy can automatically map carriers based on your customers’ delivery preferences.
You can create shipping rules for packages based on their weight, delivery preference, package size, and so on.
You can choose to automatically add insurance to certain types of shipments
Just to name a few of the many available options.
Features of ShippingEasy
The features below are included in all paid plans from ShippingEasy:
Alexa Skill: If you have an Amazon Echo device, you can use Amazon Skill to read your order information aloud, send shipping labels to the printer, find out how many orders need to be filled, ask shipping order information, etc. everything via voice command.
Multi-channel synchronization: you can manage orders from all sales channels in real time.
Automatic and branded confirmation emails (with tracking information).
A shipping calculator: Consult the rates and services in real time of several carriers
Shipping labels printed in batches
Custom forms for international shipments
You can send scan-based return labels and / or send return labels on demand.
Access to discounted shipping insurance
When an order is placed, you can automatically print shipping labels
Create custom integrations with an API.
What about inventory management features?
Here they are:
You can manage your inventory on all your sales channels.
Define low stock thresholds and alerts
Assign products to your suppliers (this is useful when replenishing stock).
Create purchase orders inside your dashboard.
- Top notch Customer Service – Many reports indicate that ShippingEasy customer service representatives are helpful, friendly, and very quick to respond to you.
- You only need access to a web browser and an internet connection to access the ShippingEasy platform.
- Its use is intuitive
- Automation features
ShippingEasy’s automation features save you a lot of time, reduce the likelihood of human error, and speed up the entire shipping process.
- Access to Commercial Plus rates with USPS is a huge advantage!
- ShippingEasy has excellent reporting features.
- Several native integrations
The platform also has several native integrations, making it easy to connect with a variety of online marketplaces, shopping carts, shipping carriers, and more.
Here, we have listed some of the most popular: Shopify, Amazon, Walmart, eBay, WooCommerce, BigCommerce, DHL, Volusion, Xero, Striped relay, FedEx, etc. There are tons of other ShippingEasy integrations out there.
- Available APIs :
Besides, ShippingEasy also provides an API, so you can build custom integrations to connect with any other software you use to run your business.
We just mentioned a second ago that ShippingEasy provides some great reporting functionality, so let’s explore that in a bit more detail. You will find tab inside your ShippingEasy dashboard that provides a quick snapshot of the status of your shipments. There is also a tab where you can view more comprehensive reports, on the following data points:
- Full shipment,
- Shipping destinations,
- Shipping services,
- Shipping margin (all, national and international),
- Orders not shipped,
- Product sales.
In addition to all of the above, you can also run your own custom reports.
ShippingEasy’s interface does not adapt to the size of all browser windows.
There are some reports of billing after cancellation: Some users who canceled their ShippingEasy subscription were still billed monthly.
Some customers say that some of the features of ShippingEasy need to be improved. Namely, speeding up the data entry process and improving the personalization of their delivery slips.
But to be fair to ShippingEasy, they pride themselves on having a very active feature request page. This allows them to tackle problems before they become a bigger problem.
We mentioned earlier the customer service in the pros part of this review. ShippingEasy customer support has no equal – there’s a lot to cover here, so we’ve given it its own section.
As you will see when we start talking about pricing, the level of support allowed to you for varies. It depends on the paid plan you have chosen. With the free program, you only have access to the knowledge base and community forum. As such, you cannot access any form of personal support (email, live chat, etc.)
But fear not, the quantity and quality of their online documentation is astounding. More often than not, once you’ve reviewed this resource, you won’t need to contact support staff. But if you do and signed up for a paid membership, users say ShippingEasy provides quick and helpful answers.
Besides the ShippingEasy support center, here is a list of their other customer service channels:
- Shipping Resources
This does what it says on the tin. Here you will find all the information you need on things like shipping rate changes, charts, international shipping, and more.
- Community Forum
Here you can post your questions or browse issues already posted and resolved by other users.
- Share your comments
You have to click this section to report a bug or request a feature.
This is where ShippingEasy posts its product updates. You will also find many articles with practical tips on how to make efficient and profitable shipping.
- Contact Customer Support Agents
You can connect with their customer support staff Monday through Friday, 8 AM to 6 PM CST, by phone, email, or live chat.
This is probably the part of ShippingEasy review that interests you the most. You will be pleased to hear, ShippingEasy offers an excellent quality/price ratio.
They base their fees on the number of dipatch you send per month. So pretty much the more you ship, the more you pay. Here’s a more detailed look at all of their pricing plans:
- Starter / free formula
You can send 50 mailings per month for free. But, you are only entitled to the self-help knowledge base and community forum, you cannot access any other training or form of customer support. You also cannot customize shipping labels.
- Basic plan
- For $ 29 per month, here’s what you will get:
- 500 shipments per month
- Live chat, email and phone support and access to their knowledge base
- Exclusive configuration and training
- You can ship with all of their available carriers
- Reduced USPS rates
- Possibility to customize shipping labels.
- Plus plan
- For $ 49 per month, you will get everything in the Basic plan, plus:
- 1,500 shipments per month
- Advanced and dedicated training
- Updated USPS cubic discounts.
- Select plan
For $ 69 per month, you will get everything in the previous two packs, plus:
3,000 shipments per month
An advisor dedicated to customer success.
- Premium and Enterprise plans
Last but not the least, for $ 99 per month you will get everything mentioned above, but you also get massive 6,000 shipments per month. It should also be noted; there is a business plan. This is designed for companies that need to make over 6,000 deliveries per month. It will cost you $ 149 per month, and for that amount of money you can ship an unlimited number of orders.
For additional monthly fees
If you want to expand the number of ShippingEasy features available to your formula, you can subscribe and pay monthly fee to access their:
- Marketing tools
- Customer management tools
- Stock management functions
- Amazon product review tracking tool.
Let us come back to ShippingEasy customer management tools; what does it include?
- Multi-channel customer management: You can track customers across multiple sales channels and monitor customer activity and communications.
- Customer segmentation (this allows you to send more personalized marketing materials to specific sections of your audience)
- Email marketing tools.
So, be sure to consider this when you start customizing your ShippingEasy paid plan.
After doing some research about ShippingEasy, this fulfillment software is a great all-around app. As of this writing, this solution is only getting stronger. Users prefer its interface that is incredibly easy to learn, the software works well, and customer support is impeccable.
Like any software platform as a service, EasyShipping is not without its flaws. But, not all of the ones we’ve come across and listed in this review seem to be major red flags. Not to mention that the ShippingEasy team is continuously working to improve the software, so we are only planning bigger and better things from ShippingEasy in the future.
The most important thing about ShippingEasy is their FREE offer which comes with several features available. The free plan includes integration with an Amazon seller account. This feature makes it easy to print labels, the inventory summary sent by Amazon and makes it easier to manage revisions. In addition, the free formula allows you to make 50 shipments every month, with unlimited stores and carts. Joshua K.
There are several shipping options available, but ShippingEasy is more economical in terms of the services rendered. In addition, the customer support is satisfactory. Samantha R