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Shipbob Reviews in 2020

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What is ShipBob reviews

It designes a shipping platform created in september 2014. ShipBob is an accomplishment of e-commerce solution, a service that helps you provide your customers with the products they have purchased from your site. If you are selling physical items to your audience, you need someone who will help you get those products from a place to another place. That’s exactly what ShipBob does. The software is designed to help businesses strengthen their relationships with their customers, ShipBob offers next day and 2 day delivery options for brands that want to drive growth through a great customer experience.

Overview

If you have just started your business online, ShipBob is the best solution to support your product shipping.

Consider ShipBob, a fulfillment company that helps you streamline ecommerce shipping, from inventory storage and distribution to prompt delivery and returns. ShipBob consistently offers next day and 2 shipping options to major Shopify Plus, Shopify, BigCommerce, Magento, and WooCommerce.

Find out how to get Amazon-level shipping and logistics services while maintaining your brand.

Apart from that, you can integrate this solution with e-commerce sites you have already started building. This means you don’t have to start from scratch if you already have a website with Shopify, WooCommerce, BigCommerce, or Magnento.

Brands that outsource e-commerce fulfillment to ShipBob have experience of the following in providing the right shipping options to customers:

  • 97% increase in average order value
  • 18% reduction in truck abandonment
  • 70% reduction in US shipping costs

In fact, if you were to keep execution in-house, it would take a lot of work behind the scenes to refine your shipping strategy to make fulfillment processes easier. To make matters worse, you need to accomplish all of this without raising your prices to unacceptable levels.

Fortunately, the process becomes much easier if you outsource execution to a company like ShipBob, which has the technology, fulfillment services, geographic footprint, and scalability to support you in your growth.

The brands have known: Growth 291% over twelve months and 120 + hours saved per week

Its main advantage is that it is located in five of the largest regions of the United States: Los Angeles, San Francisco, Chicago, Dallas and New York. This proximity to merchants and customers enables ShipBob to provide next day and 2 day same delivery services like Amazon but at an affordable cost for small businesses.

ShipBob bases its value proposition on the downside most online retailers face when selling on Amazon: you can’t control the brand experience.

Features

Below are some of the main features of ShipBob.

  • Inventory Management

Inventory management helps you determine how much inventory you should always have on hand. Indeed, too much inventory can lead to “dead stock” while too little stock will prevent you from meeting your customers’ demands and prevent you from making a sale.

To strategically manage inventory, ShipBob uses third-party logistics software (3PLs). This system uses historical order information to give you insight into how you should allocate your inventory to their warehouses. This way, you can provide faster shipping at lower costs based on the location of the majority of your customers.

Likewise, ShipBob’s inventory management feature allows you to set up replenishment notifications for inventory levels that you want to automatically remind of replenishment, for example your bestsellers. It helps you link manufacturing activities to meet demand for your products and ultimately make sales.

  • Order Management

ShipBob’s order management system tracks all shipments from the receiving, processing, shipping and returns stages. It can also automatically transfer the tracking information to your customers.

When you connect your store to ShipBob, you send your inventory to distribution centers that are convenient for you for shipping. This way, when ShipBob receives the inventory, it is processed and stored at the designated locations.

Each order placed by your customers is transmitted to ShipBob’s order management system. ShipBob then assigns it to the most convenient fulfillment center, based on your customer’s location and stock levels.

Then ShipBob will pick, pack, ship the order, and provide an order tracking number to your customer to enable them to track the status of the order. You also have access to tracking all your orders using the ShipBob dashboard.

  • Advanced filters

ShipBob lets you find what you need and save your reports for later. It helps you filter orders by tracking number, order date, fulfillment center location or even destination country.

  • Advanced Reporting

By using ShipBob, you are able to keep track of what matters most to you:

  • Breakdown of expenses
  • Rush hours
  • Revenue from shipped orders
  • Order sales by USPS zone
  • Sales by channel
  • Anticipated revenue.

This information provides information that can help you plan and make better execution and inventory decisions.

  • Return Management

Managing returns is an often overlooked aspect of order fulfillment. Customers can also base their purchasing decisions on the ease with which they can return a product if needed. It is therefore important to simplify the processing of your declarations.

ShipBob helps automate returns processing in a cost effective manner. For example, you can have the goods returned to the warehouse or have all defective or damaged goods recycled.

Additionally, ShipBob offers a return link on your website so that customers can generate a return shipping label. This allows you to view tracking information for returns until they are replenished.

ShipBob advantages

  • Saves you a lot of time with product fulfillment processes
  • Excellent customer service compared to other treatment provider options
  1. A fantastic way to go beyond things like eBay to sell online
  1. Access to many trained ShipBob employees for additional assistance
  • Good shipping rates tailored to your specific needs
  • Many cost and location options to choose from, so your business can grow
  • Excellent easy-to-navigate interface when sending WRO commands
  • Personalized boxes : ShipBob allows retailers to use their own personalized boxes to give their customers a unique first impression during unboxing. This helps a business determine how its customers will perceive their brand.
  1. Account manager : In addition, a ShipBob, you will have a dedicated account manager, so that you can always contact them with questions or for advice on how to grow your business.
  • Logistic control : ShipBob controls the entire logistics stack: the inventory management software that you will be using, the warehouse management software that their fulfillment centers will use, and the actual fulfillment centers themselves.

ShipBob inconvenients

• May have a bit of a learning curve for beginners (try help from the support team)

• Some pages load slowly when using the service.

• You might have a hard time understanding the price structure at first

Are you ready to find out if ShipBob is a perfect fit for your shipping needs?

Pricing with ShipBob

The price is probably the first thing you’ll consider when deciding which delivery solution to use. Every ecommerce business, no matter how small, has to worry about fees. From full-time employees to supply chain logistics, you have to manage a lot of costs. You need to make sure that your strategy accomplishment is affordable.

At first glance, the pricing of ShipBob might seem a bit complicated. However, the price, as the brand puts it, reflects the full warehouse-to-customer experience you get.

Standard charges in each service model available on ShipBob.com include:

  • Tailor-made service: ShipBob will meet your business needs at no additional cost, regardless of who specializes in your needs.
  • Outstanding Growth Support: ShipBob prides itself on being more than just a pick-and-pack storage solution. The company’s cutting-edge technology helps you grow quickly and onboard customers to new locations.
  • Built-in Support: Because ShipBob owns and operates all of its own fulfillment services, you can expect great customer service if something goes wrong.

The pricing model for ShipBob is relatively transparent with no hidden charges. For example:

  • Reception: $ 25 for the first two hours, then $ 35 per man-hour for each subsequent hour.
  • Storage: Monthly charge of $ 40 per month per pallet, or $ 10 per shelf per month. If you want, it’s possible to chosse  for $ 5 per bin per month.
  • Pick and Pack: This is included in the cost of the first five picks in an order, then it’s $ 0.20 for the sixth pick and beyond.
  • Standard packaging: This is included in the box for free full boxes, tape, mailings and dunnage. However, you may have to pay more for additional branding.
  • Delivery: Specific to your order: this will vary depending on product weight, dimensions, shipping requirements, etc.

Ease of use

Microsoft’s inventory management solution is cloud-based, which offers tremendous potential for improving your business’s execution efficiency, real-time monitoring and forecasting.

This helps you to perform quick and stress-free installations, automatic updates, and secure data backup. Therefore, you won’t have to exhaust your IT department by installing special hardware and updating software manually.

In addition, it provides a real-time view of our stock. This gives you a deep insight into the business at any given time. This helps you make better decisions about product change, redeveloping your marketing strategy, and launching new services.

ShipBob’s cloud functionality also allows automatic data backup. So if by any chance you delete a file or your hardware malfunctions, you should regain access just by locating the file in the cloud.

Customer Support

When working with an outsourced fulfillment partner, communication is key. You should always know if your customers will receive their orders on time. Before contacting their Customer Success Team, you can scan their Help Center for answers from their extensive knowledge base.

You can also receive direct help by using their live chat button during business hours or their contact form after hours. If you need help with a particular order, go to your ShipBob dashboard and click Orders on the left menu. Depending on the order status, select Processing, Pending, Completed, Exception, or Canceled.

Next, click on the appropriate order ID and click on the Get Help button located in the upper right corner of the page. Once a form appears, select the category of the problem you are having and describe your request.

Then click Submit and a representative will help you. Integrations Integrations are a powerful way to take your e-commerce solution fulfillment to the next level. Fortunately, ShipBob offers a lot of great integrations.

Shopify

Shopify offers Shopify delivery but it requires you to ship your orders from a selected post office. This results in manual backend work that becomes difficult as your customer base grows. Hence, the need for Shopify’s ShipBob integration to automate execution.

Integrating your Shopify STORE with ShipBob can allow you to offer options such as 2-day or same-day shipping. Shipping labels are generated automatically once an order is placed in your store. ShipBob then takes care of the picking, packing and shipping.

BigCommerce

ShipBob also integrates with BigCommerce to allow you to offer free shipping to your store at a price that doesn’t hurt your margins. Its distribution centers allow you to distribute the inventory on several sites close to your customers. It helps you reduce transit time to speed up deliveries. Find the BigCommerce review and how it integrates with shipping platforms.

Squarespace

Squarespace lets you create regional shipping zones that allow you to limit where your products ship to or even set shipping costs based on location. While there are some restrictions on what you can sell on SquareSpace, the shipping restrictions depend on ShipBob, carriers, and your customer’s country.

WooCommerce

WooCommerce offers many tools for bundling products and other shipping methods using ShipBob. For example, you can offer free shipping on WooCommerce, 2-day shipping that’s more affordable, thanks to ground delivery, instead of rushed air.

Magento

ShipBob integrates with your Magento store as well. Here, the shipping costs depend on the destination postal codes, the weight of the package, the dimensions and the shipping method used. Although Magento has its built-in Magento Shipping where you can create shipping labels, you need to do the packing and shipping. ShipBob takes care of it for you.

PartisanKit

PartisanKit is a shipping and fulfillment software tool designed specifically for crowdfunding. It integrates with ShipBob to provide you with a backend system that helps you manage your crowdfunding campaigns. This allows you to manage custom reward packages and automatically generate SKUs for processing.

ShipStation

ShipStation is a great web-based shipping solution that decided to partner with ShipBob in June of last year. This platinum partnership will help ShipStation customers who outsource their processing using the ShipBob partnership to access fulfillment centers in Los Angeles, Dallas, Chicago, Brooklyn and San Francisco.

Customer review

« We highly recommend ShipBob over other shipping and package label printing companies. The advantage is that the company fulfills orders in just two days anywhere in the United States. This system is essential for increasing the conversion rate and expanding our sales channels.

None of our customers make any complaints since the ShipBob recommendation! It’s always a great pleasure to work with such a company that connects e-commerce brands. » Jon M.

« I experience 2 years of positive service with ShipBob. All I can say is that I like the platform. In addition, the teams are always ready to correct any deficiencies. What I like most about ShipBob is the user-friendliness and reliability of the customer support. » Jazmen D.

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